Customer Contact Information
UK: +44 1629 699400
Ireland: +353 1 9036394
Canada: +1 437 8862079
Spain: +34 91 1232467
Bulgaria: +359 2 935 7770
USA: +1 (202) 888 3560
Australia: +61 2 83107491
Germany: +49 6174 9163001
NZ: +64 9951 8375
For every stage of your journey to operational excellence, we are with you.
We want a productive relationship with each customer to help them develop through the key stages of Maturity: from quality and compliance to the risk-based model of high performance, from a reactive approach to improvement to real time monitoring of the KPI’s that deliver excellence.
Your business needs might include performance improvement, compliance, safety management and reputational protection. Our software delivers complete operational GRC functionality including document control, incident management and reporting, action management (CA/PA), audit management, staﬀ competency and training management, asset, supplier and customer management, risk and safety management, near and real time SPI and KPI performance monitoring, business intelligence and analytics.
The challenge for you, our valued customer, is to optimise your utilisation of all this rich capability so that you achieve your objectives and goals. That is where the Ideagen Customer Experience comes in. Our team of experts are here to help you get more from the tools we have supplied to you. We can teach, guide, support and encourage you, providing the insights and tools you need to clarify, develop and achieve your goals.
- Strategic Reviews to build on knowledge learned during the sales process, agree objectives, formalise the team and plan implementation.
- Conﬁguration to reﬂect the terminology, department structure, people, processes, security levels, workﬂows and escalation parameters relevant to your organisation.
- Migration of data from existing databases, applications or systems.
- Integration with other systems within the organisation to eliminate duplication of data and eﬀort.
- Training to get the initial team capable of on-going product administration and training others.
- Deployment assistance to maximise your go-live.
- Customer Support and HelpDesk access throughout your project
The Q-Pulse Customer Support Portal is a unique 24/7 online service that is available to all Q-Pulse customers.
It is the hub of our online interaction with Q-Pulse customers, and allows them to interact and exchange experiences with other customers. The Portal provides access to expert help as well as a network of people with similar challenges.
The Customer Portal is designed and extensively used for:
- Interacting with other Ideagen product users to learn and share new usability methods
- Recommending improvements to Ideagen’s products and/or services
- Communicating with the Support team to resolve queries
- Raising any issues or problems with your installation
- Monitoring the progress of any Support Case(s)
- Accessing Quick Tips and FAQs
- Reading best practice articles
- Learning about the latest developments and announcements from Ideagen
- Downloading usability and technical guides